Privacy & Security

All pages which traffic personal and payment information are encrypted and SSL-secured. Neuroplayer values customer privacy and will never share email addresses with a third party.

Viewing Orders

To view your current pending orders, click here or click on "My Cart" at the top of the screen.

Viewing Order History

To view your order history, click here or click on "My Account" at the top of the screen.

Updating Account Information

If you wish to upgrade your account information, click here or click on "My Account" at the top of the screen to access your Dashboard. On the Dashboard, you can view and modify your password, your E-mail address, your newsletter subscriptions, and your billing address.


If you have a problem with an order or with the site, please send your questions to
Refund Policy

We will ensure that any defective files or CD's will be fixed and provided free of charge to the customer.
As per German law (§ 312 d Abs. 4 BGB), downloads are not subject to refunds.
- Das Widerrufsrecht ist ausgeschlossen bei Verträgen über die Lieferung von Waren, die aufgrund ihrer Beschaffenheit nicht für eine Rücksendung geeignet sind (z.B. Downloads etc.)
Im Übrigen gelten die gesetzlichen Ausnahmen gemäß § 312 d Abs. 4 BGB.